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Sunny Kirby

★★★★★

· a month ago

I highly recommend this dealership! I’ve purchased two cars from them but I have to say my recent experience working with Sam was top tier! He made my car buying experience seamless upon arrival he had everything ready. The car was parked up front waiting me me to test drive, it was clean, and drove quite beautifully, the paperwork was ready and I was in and out in no time. He managed to get my payments even lower than what I expected without me having to ask. The Manager JR was awesome also he took my call originally and got me on the path I needed rather quickly all while being courteous and professional. Ryan was also a great help also. I will definitely recommend this dealership for an excellent car buying experience. Thanks guys!!!

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Renee Mckinley

★★★★★

· 2 months ago

We spent over a month going to different dealerships trying to find the perfect car for our family, and working with Sal and JR was by far the best experience we had. We drove an hour and a half and were not disappointed at all. From the moment we walked in, every single staff member was so friendly and welcoming, which immediately made us feel comfortable. Sal and JR were amazing to work with. Never pushy, truly listened to what we were looking for, and made sure our needs as a family came first. There were several vehicles we were interested in, and they took the time to answer all our questions without pressure. The process was quick and smooth. We weren’t sitting around waiting like we did at other places, and they got us into our vehicle fast and had it detailed and ready to go. The customer service was truly top-notch from start to finish. I 100% recommend DFW Auto and Service especially if you want an honest, stress-free car buying experience with incredible customer service all around.

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Tony Huang

★★★★★

· 3 weeks ago

I found a 2018 Honda Odyssey online and called in the morning to confirm that the car was available. The salesperson confirmed it was and I scheduled to come see it at 3 PM the same day. When I arrived, they spent about 15 minutes just trying to locate the car key. After the key was found, I waited another 20 minutes before the vehicle was finally brought out. I was then told the battery was dead. When I first saw the car, it was very dirty inside. All four tires also had low tire pressure warnings. Although they jump-started the engine, the dashboard displayed a low battery warning and the center console system could not even be used. Overall, the experience felt very unprofessional. The car clearly had not been checked or prepared at all before my visit. For a dealership of this size, I expected a much more responsible and professional level of preparation.