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Krishna Shrestha

★★★★★

· 3 weeks ago

I purchased a $2132 first mile maintenance plan which is their in house maintenance plan after finance manager convinced me that it will cover future maintenance according to manufacturer’s recommendation for my RANGE ROVER. When I attempted to use it , the dealership refused to honor it. The contract shows active coverage. I talked to the finance manager, he told me he has to talk to the general manager MATT ADKINS and he will call me . I waited couple days he never called me . I went to the dealer to talk MATT ADKINS. He came to me where I was standing by reception. He didn’t offer me to sit and talk. He asked me the issue which he already knew that . After escalating the matter to the general manager Mr. Adkins, I received the full refund after two years . While the refund resolved the financial issue, the overall handling and communications were disappointing. Buyers should confirm in writing how and where this so called maintenance plan can be used before purchasing.

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Ameen Shawwa

★★★★★

· 6 months ago

I recently took my Range Rover SVR to Jaguar Land Rover Frisco for service, and overall, it was a positive experience. The dealership is super clean and exceptionally well-organized, which immediately made a great impression. The waiting room was delightful, packed with complimentary drinks and snacks that made the wait much more pleasant. The staff at the dealership were cool and approachable, and I was impressed with their wide variety of inventory. However, I did have a couple of issues. It took a very long time to get connected with someone for my service appointment, which was frustrating. Additionally, the representative who assisted me seemed quite jittery and rushed, as if they wanted to get it over with quickly and send me on my way. Despite these minor setbacks, the overall experience was good, and I would recommend Jaguar Land Rover Frisco. They just need to improve their customer service efficiency a bit.

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Kerry Ritchie

★★★★★

· 2 months ago

We had an excellent experience with Frisco Land Rover service, thanks to Michael Teschner. We brought our Range Rover in for its annual service along with a suspension fault error, and the entire process was smooth from start to finish. Including a seem less loaner vehicle. Michael’s communication was outstanding he kept us informed every step of the way, clearly explained the issue, and was transparent about parts availability, costs and timing of the repairs. The vehicle was repaired efficiently, and we felt confident and well taken care of throughout the process. Top-notch service and professionalism. Highly recommend working with Michael and the Land Rover service team.