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Chase Allen

★★★★★

· 4 months ago

These guys are just dishonest. GET ANYTHING PROMISED IN WRITING!!!!!!! I purchased a truck from 3 weeks ago. Pictures online show no damage. After I sign everything it turns out there are dents in the side and a giant gauge in the driver side door. Along with scratches all down the windshield. The salesman Justin told me not to worry that he would get with his body guy and schedule to get it fixed. Guaranteed me they would fix it or I wouldn’t have purchased the truck. I call for 3 weeks to find out when they are going to fix it and was told, “Sorry, you bought a used truck and we don’t have to fix it. That they can’t fix the dent, but would work with me to make it look better and that the windshield passed inspection so we don’t have to replace it.” Just know they will tell you what you want to hear to get you to sign, but they have zero intention of keeping their word!!!!! Then they reply saying thank you for the feedback, customer service and maintaining high standards are important to them, call us at this number to discuss but list a phone number to call them that is no longer in service!!!! Just trying to save face on Google, without having to actually do anything I guess.

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Lazaro Martinez

★★★★★

· 5 months ago

Outstanding Experience at Platinum Chrysler Dodge RAM Jeep in Terrell! Last week, I reached out to Platinum Chrysler Dodge RAM Jeep in Terrell about their stunning Wagoneer S in Hydro Blue Pearl. From the very first phone call, Alex provided an exceptional level of service. He answered all my questions about pricing, gave me a transparent breakdown of the details, and invited me in for a test drive to see if we could come to an agreement. When I arrived at the dealership, Alex immediately impressed me with his deep product knowledge, he knew the Wagoneer S inside and out. Even though the vehicle was in the showroom, he encouraged me to take it out for a test drive. I had already driven a Wagoneer S previously, so I declined, but Alex still went above and beyond to show me features and details I hadn’t noticed before. His enthusiasm and professionalism really stood out. I also had the pleasure of reconnecting with Tommy, who had helped me a few years ago on another vehicle. It was great to see him again, now in a well-deserved Sales Manager role. Tommy reviewed my trade and presented both lease and purchase options clearly and fairly. I had a few questions about warranties and GAP coverage, and that’s when Hunter in Finance stepped in. He provided all the details I needed, showing very competitive and transparent pricing. Honestly, the entire team made the experience smooth, professional, and pressure-free. The deal they presented was excellent, and I would have gone through with it if the Wagoneer S had been in black. Despite that, Alex continued to follow up in the following days, even offering to bring in a white Wagoneer S and honor the same deal a gesture that speaks volumes about his dedication and customer focus. Although I ultimately decided to hold off because of the color, I can’t say enough good things about this dealership and their people. Alex, Tommy, and Hunter were all fantastic to work with knowledgeable, patient, and genuinely invested in helping me make the right decision. If you’re looking for a dealership that truly values its customers and treats you with honesty and respect, Platinum Chrysler Dodge RAM Jeep in Terrell is the place to go!

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Miguel Alcantara

★★★★★

· 3 months ago

I purchased a car from Platinum Chrysler Dodge Ram Jeep two days ago and had a great experience. The entire process was easy, smooth, and stress-free. The staff was professional, helpful, and made sure everything was clearly explained without any pressure. I really appreciated how straightforward and enjoyable they made the purchase. If you’re looking for a dealership that respects your time and makes buying a car simple, I’d definitely recommend them.